FAQs • Pittsboro, NC • CivicEngage

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Can I be granted relief on my utility bill due to a water leak?: We consider credit requests on a case by case basis. Generally speaking, we can provide credit for the sewer portion of the bill only. Please contact the Finance Department if you have any questions.

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Finance

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1. What forms of payment does Pittsboro accept?

We currently accept cash, checks, ACH, VISA and MasterCard payments, and online payments.

Payments with a VISA or MasterCard can be done in person at Town Hall between the hours of 8:30 am and 5 pm
Utility payments may be made via ACH by granting authorization to the Town. Application (PDF)
Online payments are now possible.

2. Why did my utility bill increase last month?: Utility bills are comprised of a standard flat fee and another fee based on the number of gallons used. Water and Sewer is calculated separately. If you see a significant increase in your bill, first check for water leaks and/or running plumbing apparatus.

3. Can I be granted relief on my utility bill due to a water leak?: We consider credit requests on a case by case basis. Generally speaking, we can provide credit for the sewer portion of the bill only. Please contact the Finance Department if you have any questions.